We seed. You grow.
‘Success through people’ happens by design.
We have identified three key levels of the organization and developed a holistic plan dealing with each of them: executive teams, heads of departments and guest facing teams.
We communicate the same message and align each level of the business. Our offerings can be customized to your business’ needs and developed in line with your strategic goals.
If you have ambition to be the best: this is the way!
1. Programmes for Executive teams
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The opening of a hotel is a critical phase that is key for its future success.
Its culture will be set within the first months of its life. Hotels cannot risk making any mistakes during this time or sub-optimize because of poor planning or strategizing. We offer a step-by-step program that will assist you and your team on the journey to a successful launch.
Method in 3 broad steps:
This very much depends on the level of advancement of your planning.
We meet with your executive team and heads of department. Whoever is already on board. We conduct interviews and identify your needs, expectations, areas of required attention. We are keen to understand what your ambition is, how you intend to meet your targets and become a successful property.
We work with you to develop your strategy and identify your current value proposal.
With this in hand, we develop a training plan specifically for your guest facing team members, who have the charge of delivering your promise.
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Why is strategy so important?
We know you want to do everything possible to lead your team to success and you know that cost of failure is too high not to put all the chances on your side.
Strategy should first be designed. Very much like a great architect who would design a building and prepare plans. Once you have plans in hand, the bulk of the work starts: implementation!
We have a deep understanding of the subject, having taught at leading business schools, combined with many years of experience consulting for leading hotels.
We have developed an efficient approach to hospitality strategy that has proven successful with many clients. It is based on the ability to create extraordinary value for customers.
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This 2 - 3 day seminar focuses on developing and aligning your senior executive team. This is essential as Executive team members are the key decision makers and have a disproportionate impact on the hotel.
Tools:
Development and integration diagnostic survey, 5 step Hospitality Framework, Outcome-Driven Innovation methodology, Business Model Framework.
Method to develop successful Executive team seminar :
We meet you and your team: we interview the participants, find out about their views, issues and challenges. We find out about your organization’s performance, document ourselves. We may run a survey in the form of a diagnostic electronic survey.
We discuss our initial assessment with you. We agree on the seminar focus, format and outcomes.
We construct the seminar and present it to you for final approval. We prefer to deal with all logistics details as we approach your seminar with a holistic view.
We run the seminar and keep adapting to ensure you achieve your desired outcomes and take-homes.
We follow-up 1 month and 3 months after the seminar.
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The hotel executive team members have mostly come through the ranks. Continuous learning and development is a necessity. Regular capacity development seminars are a gift to executives who are growing.
Having worked with dozens of executive teams, we know that there are common gaps. Executive team members and their organization find particular value in the following three areas:
Client experience
Every organization talks about ‘client experience’ however it is often a vague notion. Alignment among team members is not overly common.
Take-aways from the seminar:
Clear framework allowing participants to develop the client experience in the organization systematically and with their own teams.
Alignment within the team.
Innovation and trends
In an ever-changing world, executive team members should be able to understand and explain what is happening in the world to their teams. This understanding of trends is innovation’s bedrock.
Take-aways from the seminar:
16 trends relevant to hospitality framework.
How-to-innovate methodology that participants may apply right after the seminar.
Efficient meetings
Meetings are the principal forum of communication in a hotel. ‘Too many meetings’ is a common complaint. The real issue is that meetings are mostly held with minimum preparation, no efficient process or clear goals and roles that have not been clarified.
The only way we know for executive team members is to learn how to run efficient meetings.
When executive team members start to master the art and science of ‘efficient meetings’ their productivity sores.
Take-aways from the seminar:
‘Efficient meeting’ framework and process.
Ability to implement straight after the seminar.
2. Programmes for Heads of department
In 2023, efficiency will be even more important, to outperform the competition. This can only be achieved through the hard work and development of your teams.
The key to success is found at the level of the department heads. Without them, nothing happens.
Whereas executive team members set the direction, Heads of department must translate the strategy of the hotel into their department, lead and motivate their teams and find the best options to deliver the promise.
To succeed and make a difference, department heads must master five essential subjects, outlined here. These five topics are interrelated and we know, having worked closely with dozens of teams that lack of ability in one area can have serious knock-on implications in another. This can prevent a hotel from reaching its full potential.
For more than 10 years, we have worked to create 5 modules that will totally change the perspective of Heads of departments for their entire career.
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Most Heads of departments lead a team, are in charge of a budget and have to meet objectives. They fully contribute to every part of a hotel’s success.
A clear departmental strategy, fully aligned with the hotel plan, will allow them to strive.
Determine the direction
Take inspiration from the environment
Analyse the current situation
Create and implement an aligned departmental action plan
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In an ever-changing world, Executive team members and Heads of department should be able to understand and explain what is happening in the world to their teams. This understanding of trends is innovation’s bedrock.
Take-aways from the seminar:
16 trends relevant to hospitality framework
How-to-innovate methodology that participants may apply right after the seminar
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Meetings are the principal forum of communication in a hotel. ‘Too many meetings’ is a common complaint. The real issue is that meetings are mostly held with minimum preparation, no efficient process or clear goals and roles that have not been clarified.
The only way we know for Executive team members and Heads of department is to learn how to run efficient meetings.
When these players start to master the art and science of ‘efficient meetings’ their productivity sores.
Take-aways from the seminar:
‘Efficient meeting’ framework and process
Ability to implement straight after the seminar
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When Heads of department want to contribute and make a mark or share with their team, they often realise it is not so easy to put a point across efficiently. Once they are confident, they will achieve the following:
The “Secret” : structuring and making the content intelligible
Improve gestures, facial expressions and posture
Exercise the voice
To convince, focus on the ability to present a plan and sell an idea
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When staff turnover is high and recruitment is difficult due to a tough labour market, it becomes critical for every Head of department to know how to train-up their new recruits fast and efficiently whilst having fun and building a stronger team. Having developed a unique training methodology, we are now ready to train trainers.
Training your employees successfully with a new style of training
Technical skills, equipment, logistics
When and how to film
Providing Feedback and valuing individual progress
Improving the quality of service provided to customers every day
3. Programmes for Guest facing team members
Attitude, gestures, words, service signatures
We ensure that when clients experience your service they see and feel the difference. Every memory stays with them, every thought about your brand is positive, powerful … exceptional.
Five Seeds transforms and perfects the client experience so that your brand becomes exceptional. We bring your brand to life at every touch point: We integrate the imagination and perception of your brand – its qualities and personality – with your customers’ needs, to create and design the best customer experience.
Our approach and innovative training develop your team members to enhance your performance and market standing.
Today, more than ever, your people are your brand. Every hotel relies on the quality of the relationships created between your clients and your team members throughout the entire journey.