Training: Features and Benefits.
Key Features.
Following the principle of ‘unfreeze – freeze – refreeze’, training sessions are a collaborative process where participants are guided through exercises to create the perfect guest experience for their business.
Prior to the session, we learn and understand the strategy and goals of the business. We also conduct interviews with key people within the organization.
Comedian / theatre exercises allow participants to relax, get to know other people, test new things and change the mood.
Participants demonstrate how they would typically perform a task within their role.
Analyse as a group to explore what could be improved to better fit the value proposal. How can we make it different and better than competitors?
Test various options for gestures, behaviour and language. Take into consideration individual personality and talents of the participants.
As a group, we decide on the best one way to become the new standards for the team.
Key Benefits.
Our training sessions are extremely valuable as they provide various benefits from both the employee and business perspective. Clients benefit indirectly through the highest quality of service.
Employee perspective:
•• Develop skills to feel more capable - ability to read client’s emotions and ability to react appropriately
• Understand what is expected of them, how to thrive and optimize their contribution
• Confidence and joy in relationships with staff and guests
• Take an active role in defining new standards so feels ownership and pride
• Develop skills for life and discovers talent, fun & creativity
Business perspective:
• Enhanced guest experience• Capable and empowered staff who find joy and satisfaction in their work leads to lower turnover and reduced operating costs relating to re-hiring and training
• Happy and satisfied staff provide top quality service – the guests can feel this!
• Happy guests mean loyal customers and referrals
• Promotion of brand image
• Overall increased revenues